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Articles in this section

  • How to charge the connected insole?
  • Does water or sweat have an impact on the use of the insoles? How to clean and disinfect them?
  • How to charge XSole PTI?
  • I can't log in to the web or mobile app. What to do ?
  • How long does the XSole battery last?
  • Are XSole PTI devices covered by a warranty? What should I do in case of trouble ?
  • I do not see the same information on the web platform and the mobile application. Is this normal?
  • Sizes and recut of insoles
  • How do I ensure that my insoles are up to date?
  • Should I wait until my insoles are completely discharged to recharge them?
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How to trigger a voluntary alert, a SOS?

  • 26 June 2024 14:44
  • Updated

To trigger an S.O.S. the carrier must tap three times with his right heel against his left heel. Once the S.O.S. has been triggered, the wearer has a 30 seconds pre-alert time during which he can cancel the S.O.S by taping the ground 3 times with the heel of his shoe.

Watch the XSole PTI Alerts tutorial video

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