FAQ
- How to charge the connected insole?
- Does water or sweat have an impact on the use of the insoles? How to clean and disinfect them?
- How to charge XSole PTI?
- I can't log in to the web or mobile app. What to do ?
- How long does the XSole battery last?
- Are XSole PTI devices covered by a warranty? What should I do in case of trouble ?
- I do not see the same information on the web platform and the mobile application. Is this normal?
- Sizes and recut of insoles
- How do I ensure that my insoles are up to date?
- Should I wait until my insoles are completely discharged to recharge them?
- What is in the XSole box ?
- Is it possible to replace the battery?
- How many charge cycles can the battery withstand?
- What is the meaning of the insoles LED flashes ?
- How to charge the insole if the charger slides?
- How to stop the vibration of an alert ?
- How is the man down alert reported to the supervisor?
- How to end a false alert?
- What happens is a false alert is not canceled ?
- How do we know that the alert has been received by the supervisor/security manager?
- How to trigger a voluntary alert, a SOS?
- How to avoid triggering an alert when working on the ground?
- How insoles wearer receive group (evacuation) alert notification?
- How to clean the charger?
- Which networks are used to transmit alerting signals?
- How do you know that the charger is correctly placed in the shoe on the smart insole and that it is charging?
- What networks are used to communicate with the security team?
- How to best use XSole PTI insoles with safety shoes ?
- What is the maximum temperature supported by the module?
- What happens in case of unavailable network?